Refund Policy
Effective Date: May 7, 2025
Skyland offers free recruitment services for employers. This refund policy applies only to the charges incurred by job seekers.
1. General Principles
Free Services
- Job search
- Job alerts
- Resume support
No payment = No refund applicable
Paid Services for Job Seekers
- Access to premium job opportunities
- Interview coaching
- Skill development programs
Refund conditions apply for paid services
2. Refund Eligibility
| Service Stage | Refund Status | Conditions |
|---|---|---|
| Before service initiation | Eligible | Full refund |
| After service initiation | Partial | 50% refund |
| After job placement offer is made | Not Eligible | Service considered rendered |
| After joining the company | Not Eligible | No refund post joining |
3. Non-Refundable Scenarios
- Job seeker accepts a job offer
- Job seeker withdraws from the program after service initiation
- Force majeure events (natural disasters, pandemics)
- Services already rendered as per agreement
4. Refund Process
- Submit Request: Email refund request to billing@skylandmanpower.com within 7 days of service termination
- Provide Details: Include service agreement number and reason for request
- Review Period: 15 business days for evaluation
- Processing: Approved refunds processed within 30 days via original payment method
5. Dispute Resolution
Escalation Path
- First attempt: Resolution by billing team (7 days)
- Second attempt: Review by compliance officer (7 days)
- Final arbitration: Legal team decision (binding)
Legal Jurisdiction
All disputes subject to Telangana, India jurisdiction under:
- Indian Contract Act, 1872
- Consumer Protection Act, 2019
Contact Our Billing Team
Registered Office
Skyland Manpower
Include service agreement number in all correspondence